Review of warranty failures, cost of warranty, analysis & actions to customer IN ORDER TO reduce warranty failures.
Participate in conducting installation audits at customer end IN ORDER TO avoid field failures due to system level issues.
Review & monitor Joint warranty plan v/s completed with team IN ORDER TO avoid wrong debits & on time analysis of failures with customer.
2 Recent Product Development & PPAP
Participate & Conduct all design reviews for all product IN ORDER TO check design level failures & ensuring customer requirements are implemented.
Review Internal PTR results & initiate actions wherever required IN ORDER TO ensure FTR customer PPAP.
Complete customer PPAP on time & closure of all Major-Minor Observations
Review of DVP test results IN ORDER TO ensure product reliability
Review of completion of supplier PPAP's of all commodities as per plan IN ORDER TO meet customer PPAP timeline.
Track customer complaint and on time responses to customer IN ORDER TO maintain & improve customer satisfaction and OK ratio above 95%
3 Standard Room activities & Layout Inspection
Review of Calibration & MSA activities.
Gauge planning for NPD parts & design of gauges need based for regular customer issues.
Review of Layout inspection & functional Testing for regular parts IN ORDER TO ensure sustenance / improvement in product quality
4 TQM
Review of 5S in warranty & standards room area.
a) MP/CP, DWM of employees working under this position.
b) Visualistion of DWM & MP/CP.
Initiate & execute continual Improvement projects / six sigma projects IN ORDER TO achieve the results & objectives.
Role: Quality Specialist, Industry Type: Auto Components, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: B.Tech / B.E. in Any Specialization read more
Key Skills Skills highlighted with ‘‘ are preferred keyskills Warranty ManagementCustomer Satisfaction IndexCustomer ComplaintsNPDNew Product Development Warranty Handling