Key Responsibilities

- Onboard current dealers and train them on products, tools, and processes

- Be the primary point of contact for assigned dealer accounts

- Monitor dealer performance against the target metrics and share insights

- Drive adoption of platform features and increase revenue per dealer

- Resolve dealer issues quickly, coordinating with support, sales, and product teams

- Conduct regular business reviews (weekly/monthly/quarterly)

- Identify upsell and cross-sell opportunities

- Reduce churn by spotting at-risk dealers early and acting on it

- Maintain accurate records in CRM and report on key metrics

Requirements

- Bachelor's degree in business, Marketing, or related field

- 3+ years (preferred) in customer success, account management, or dealer/channel management

- Strong communication and relationship-building skills

- Comfortable with data, CRM tools, and reporting

- Problem-solving mindset and ability to handle multiple accounts

- Willingness to travel for dealer visits (if field-based)

- Knowledge of the automotive/relevant industry is a plus

📌 Dealer Success Manager (Bengaluru)
🏢 Excell Autovista
📍 Bengaluru