Company Description Counsel Union is a dedicated provider of practical psychology courses designed to support better mental health and overall wellbeing. Recognized as a trusted and top-rated organization in India, Counsel Union focuses on accessible, results-oriented learning for individuals seeking personal growth and professional development in mental health. The organization emphasizes evidence-based approaches and practical tools that learners can apply in real-life situations.

Counsel

Union offers a supportive workplace for both learners and team members who are passionate about mental health and customer-centric service.

Role Description The Customer Support Trainee role is a full-time, on-site position based in Noida. In this role, the trainee will assist customers via phone, email, chat, and in-person interactions, responding to inquiries about courses, enrollment, payments, and platform navigation.

Responsibilities include logging and tracking support requests, providing basic technical assistance, escalating complex issues to senior team members, and following up to ensure resolution and customer satisfaction. The trainee will work closely with the support team to learn standard procedures, maintain accurate records, and contribute to a positive,



empathetic service experience. Training will focus on developing strong communication, problem-solving, and service skills in a mental health–focused education environment.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a commitment to delivering empathetic, solution-oriented service.
- Excellent Interpersonal Skills, including active listening, clear communication, and the ability to build trust with diverse customers.
- Basic Technical Support capabilities and Analytical Skills to understand user issues, troubleshoot common problems, and interpret customer feedback.
- Ability to work on-site in Noida, manage time effectively, and handle multiple queries with attention to detail.
- Proficiency in spoken and written English; knowledge of Hindi or additional languages is an advantage.
- Comfort working in a mental health and education context, with a respectful and non-judgmental approach.
- Minimum of a high school diploma; a degree or coursework in psychology, counseling, social sciences, or a related field is beneficial.
- Prior internship or experience in customer service or helpdesk environments is preferred but not mandatory.

📌 Customer Support Trainee (Noida)
🏢 Counsel Union
📍 Noida