Role Overview:

The Customer Support Specialist is responsible for delivering high-quality support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities:

1. Customer Interaction

- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and processes
- Maintain a professional and empathetic tone in all interactions

2. Issue Resolution

- Identify customer concerns and provide timely, effective solutions
- Escalate complex issues to the appropriate teams when necessary
- Follow up to ensure complete resolution and customer satisfaction

3. Customer Experience Management

- Ensure a positive and consistent customer experience
- Handle complaints professionally and work toward quick resolution
- Build and maintain strong customer relationships

4. Documentation & Reporting





- Record customer interactions and maintain accurate data in CRM systems
- Track common issues and share feedback with management
- Prepare basic reports on customer queries and resolutions

5. Process Adherence

- Follow company policies, procedures, and service standards
- Meet response time and resolution targets (SLAs)
- Stay updated on product knowledge and service changes

Eligibility Criteria:

- Bachelor’s degree or equivalent (preferred)
- Prior experience in customer service/support is an advantage
- Strong verbal and written communication skills
- Basic computer skills and familiarity with CRM tools
- Ability to handle pressure and manage multiple tasks

Pay: ₹18,000.00 - ₹23,000.00 per month

Perks

- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Specialist (Kochi)
🏢 Sunsenz by Moopens Energy Solutions
📍 Kochi