Customer Support Specialist, Byteseal

Elementik Technologies Pvt. Ltd. · Pimpri-Chinchwad, Pune · Full-time, on-site

[Experience: 1–3 years]

About Byteseal

Byteseal is a credit-card-sized biometric credential vault. Users unlock their passwords and passkeys with their fingerprint, so they never have to remember or type them again. Built and made in Pune, with two granted Indian patents and thousands of units in customers’ hands.

The role

You’ll be the person our customers talk to when something isn’t working, from setting up the card for the first time to tracking a delayed order. Many of our users are new to hardware security, so your job is to make it feel simple. You’ll also be our best source of truth on what confuses customers, and you’ll feed that back to the product and engineering teams.

What you’ll do

- Resolve tickets on our support desk, plus calls and WhatsApp, within agreed response times
- Walk customers through setup: app installation (Android, iOS, Windows), Bluetooth pairing, fingerprint enrolment, and importing passwords
- Troubleshoot first-level issues (pairing failures, sync, fingerprint recognition) and escalate real bugs to engineering with explicit reproduction steps
- Handle returns, replacements and warranty claims under our 7-day return and 1-year warranty policies




- Run identity verification for customers who lose their card and need a replacement key. This is a security-critical step, and you’ll follow the procedure exactly
- Work with courier partners on delivery exceptions, failed deliveries and RTOs
- Maintain and improve help articles, setup guides and canned responses
- Report recurring issues and customer feedback every week

What we’re looking for

- 1–3 years in customer support, ideally for a consumer tech, electronics or app product
- Clear written and spoken English and Hindi.
- Comfortable with smartphones and apps, and patient explaining tech to non-technical people
- Calm, methodical and honest. In a security product, “I’ll check and get back to you” beats a confident wrong answer
- Experience with a ticketing tool and Shopify or courier dashboards is a plus

Why join

- Real ownership: you’ll shape how support works at a growing hardware company, not just work through a queue
- Direct access to the founders and the engineering team
- Learn security tech (biometrics, passkeys, encryption) hands-on

Pay: ₹11,000.00 - ₹30,000.00 per month

Language

- English (Required)
- Hindi (Required)

Work Location: In person

📌 Customer Support Specialist (Pune)
🏢 Elementik Technologies
📍 Pune