WritingJob Description: Customer Support Executive – International Voice / Non-Voice Process

Company: Teleperformance (TP)

Job Title: Customer Support Executive

Job Locations: Noida, Gurugram, and Jaipur

Experience: 0–5 Years

Qualification: Graduation not mandatory

Industry: BPM / BPO

Department: Customer Success, Service & Operations

Role Category: Voice / Blended Process

Employment Type: Full-time, Permanent

Working Days: 5 Days per Week

About Teleperformance

Teleperformance (TP) is a global customer experience and business services company providing customer support and business process outsourcing solutions to clients across various industries and international markets.

Job Summary

Teleperformance is hiring Customer Support Executives for international voice and non-voice processes across Noida, Gurugram, and Jaipur. The selected candidates will handle international customer inquiries, provide accurate information, resolve customer concerns, and deliver high-quality customer service through voice calls and digital communication channels.

Candidates must have fluent English communication skills, a professional attitude, and the ability to work in a customer-focused environment. Freshers and experienced candidates are welcome to apply, subject to the process requirements.

Key Responsibilities

- Handle international customer calls and respond to customer service inquiries.
- Provide support through voice, email, chat, or other non-voice channels as assigned.
- Communicate fluently and professionally in English.
- Understand customer concerns and provide accurate information and appropriate resolutions.
- Maintain high standards of customer satisfaction and service quality.




- Follow company policies, process guidelines, and client-specific procedures.
- Handle customer complaints professionally and escalate complex issues when required.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined performance targets, quality standards, and service-level requirements.
- Collaborate with team members and supervisors to ensure effective customer support.

Required Skills
- Fluent English communication skills.
- Solid verbal and written communication abilities.
- Good listening, comprehension, and customer-handling skills.
- Ability to resolve customer queries professionally.
- Good problem-solving and interpersonal skills.
- Willingness to work in an international BPO environment.
- Ability to adapt to voice, non-voice, or blended processes.
- Professional attitude and a customer-focused approach.

Eligibility Criteria
- Experience: 0–5 years.
- Qualification: Graduation is not mandatory.
- Freshers may apply, subject to the employer's hiring criteria.
- Previous BPO, international voice, customer service, or non-voice process experience is preferred.
- Sales experience is an added advantage.
- Candidates should be comfortable with the assigned work location and shift schedule.
- Candidates applying for Jaipur may need to relocate,



depending on their current location.

Work Schedule
- Working Days: 5 days per week.
- Employment Type: Full-time, permanent.
- Work Locations: Noida, Gurugram, and Jaipur.
- Shift Timing: As per international process and client requirements.
- Candidates should be flexible regarding rotational shifts and weekly offs, where applicable.

Relocation Benefits – Jaipur For eligible candidates relocating to Jaipur, the job posting lists the following benefits, subject to company terms:
- 15 days of hotel accommodation.
- ₹10000 relocation allowance.
- One-way flight ticket.
- Relocation bonus, subject to applicable company policies.

Candidates should confirm eligibility, reimbursement conditions, and relocation terms with the recruitment team before joining.

Preferred Candidate Profile

Candidates with experience in international voice processes, US voice support, BPO customer service, travel processes, or blended customer support will be preferred. Freshers with fluent English, strong communication skills, and a willingness to learn may also be considered.

Selection Process

- Resume screening.
- English communication assessment.
- HR or initial screening interview.
- Operations interview.
- Final HR discussion and offer process.

Key Skills US Voice Process | International Voice Process | Non-Voice Process | BPO Voice | BPO Customer Service | Customer Support | Fluent English | Verbal Communication | Written Communication | International Process | Travel Process | Customer Query Resolution | Complaint Handling | Communication Skills

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

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