About us

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for

Life”

Purpose of the role:

At Draeger India, we are looking for a proactive and customer-focused Customer Support Executive to join our Service team. If you have experience in SAP/CRM, enjoy interacting with customers, and are passionate about delivering excellent service, we would love to hear from you!

Key Responsibilities

- Handle incoming customer calls and messages and create service orders in CRM
- Coordinate installation service orders and ensure accurate SAP documentation
- Assign customer service calls to the appropriate service engineers and monitor closure within defined TAT
- Generate and process customer invoices through SAP
- Prepare and follow up on spare parts quotations
- Track outstanding payments and coordinate with customers and internal teams for timely collections




- Share and monitor customer satisfaction surveys and support continuous service improvement initiatives
- Maintain accurate MIS reports, AR updates, and customer communication records

Requirements

- Graduate / Diploma / Degree holder
- 3-5 years of experience in Customer Service operations using SAP/CRM
- Strong communication skills in English and Hindi
- Proficiency in Microsoft Office Applications
- SAP/CRM Certification preferred
- Excellent customer handling, coordination, and problem-solving abilities

Why Join Us?

- Inclusive and diverse workplace culture.
- Professional growth and development opportunities.
- Flexible work arrangements and supportive policies.

Equal Opportunity Employer Statement

Draeger is an equal prospect employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.

Application Process

Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to [email protected]

We look forward to welcoming diverse talent to our team!

📌 Customer Support Executive (Mumbai)
🏢 Dräger
📍 Mumbai