Job Title: Customer Support Executive - International Process (Digital Marketing)

Company: Xeloria Business Services Pvt. Ltd.

Location: Noida / Work From Office

Shift: Night Shift (US Shift - 7:00 PM to 4:00 AM IST)

Experience: 0-4 Years

Salary: 20000-350000 ( depends on interview and experience )

About Us:

Xeloria Business Services is a fast-growing digital marketing agency serving clients in US, UK, Canada & Australia.

Job Summary:

We are looking for a Customer Support Executive who can handle our international clients for our digital marketing services (SEO, PPC, Social Media, Web Design).

Key Responsibilities:

- Handle client queries via Email, Chat, and Calls for US/UK market
- Coordinate with internal team (SEO, Paid Ads, Social Media) to resolve client issues
- Maintain client records, tickets, and follow-ups in CRM
- Ensure high CSAT and client retention




- Handle escalations and provide timely resolutions

Requirements:

- Excellent written and spoken English - Must for international market
- Basic knowledge of Digital Marketing (SEO, Google Ads, Meta Ads, Social Media)
- Experience with CRM tools like Zoho, HubSpot, Zendesk preferred
- Willing to work in US night shift
- Good interpersonal and problem-solving skills

Preferred:

- Candidates from Digital Marketing Agency background
- Experience handling US/UK clients

Perks & Benefits:

- 5 Days Working
- Incentives on retention
- Growth chance in Digital Marketing field
- Training provided

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Noida)
🏢 Xeloria Business Services
📍 Noida