Customer Support Associate – Bilingual (Japanese & Korean) (Noida)

Customer Support Associate – Bilingual (Japanese & Korean) (Noida)

21 Oct
|
CogniScale
|
Noida

21 Oct

CogniScale

Noida

We’re Hiring – Japanese & Korean Language Specialists (Collections Process)

Location: Noida

Qualification: Graduate Preferred

Working Days: 5 Days Working

Week Off: Rotational Week Off

Shift: 24×7 Rotational Shift

Cab Facility: One-Side Cab Available During Odd Hours

Joining: Immediate Joiners PreferredExperience

- Freshers with strong language proficiency are welcome to apply.
- Experienced candidates must have relevant language process experience.
- Prior BPO/Collections experience will be an added advantage.

Japanese Language Specialist

- JLPT N2 (Freshers & Experienced eligible)
- JLPT N3 Completed (Freshers & Experienced eligible)

Korean Language Specialist

- TOPIK Level 3 Completed & Above (Freshers & Experienced eligible)

Freshers: Rs. 40,000/month In-hand (CTC: Rs. 5.55 LPA) Experienced: Rs. 53,000/month In-hand (CTC: Rs. 7.36 LPA)

Key Responsibilities

- Handle customer interactions for the Collections process.
- Resolve customer queries professionally and efficiently.
- Maintain quality standards and process compliance.
- Meet productivity and performance targets.
- Accurately document all customer interactions.

Skills Required

- Japanese/Korean Language Proficiency
- Excellent Verbal Communication Skills




- Customer Handling Skills
- Voice Process Experience
- Documentation Skills
- Problem-Solving Ability

Interview Process

- Face-to-Face Interview (Office Visit Mandatory)
- Language Assessment
- HR Round
- Operations Round
- Final Interview

Hiring is for the Collections Process. Excellent verbal communication is mandatory.

Candidates must be comfortable working in a voice process.

Flexibility for 24×7 rotational shifts is essential.

Language proficiency will be assessed during the interview process.

Pay: ₹40,000.00 - ₹53,000.00 per month

Perks

- Commuter assistance

Application Question(s):
- Which single language process are you applying for? Please type ONLY "Japanese" or "Korean" (You do NOT need to know both).
- What is your highest cleared certification level? Please type your score/level (e.g., JLPT N3, JLPT N2, or TOPIK 3).
- Are you ready for a 24x7 rotational shift (voice process) and a mandatory face-to-face interview in Noida? Please type "Yes" or "No".

License/Certification:
- JLPT N3 (Required)
- JLPT N2 (Required)
- TOPIK Level 3 (Required)

Work Location: In person

📌 Customer Support Associate – Bilingual (Japanese & Korean) (Noida)
🏢 CogniScale
📍 Noida

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