: Customer Service Executive

Company: 20Cube Logistics

Location: Chakan, Pune, Maharashtra

Working Days: 6 days a week

Department: Customer Service / Logistics Operations

About the Role

20Cube Logistics is looking for a customer-focused and detail-oriented Customer Service Executive to manage customer queries, coordinate with internal logistics teams, track shipments, and ensure timely communication and resolution of customer issues.

Key Responsibilities

- Handle customer inquiries related to shipment status, delivery schedules, and logistics services.
- Track shipments and provide timely updates to customers.
- Coordinate with transporters, warehouse teams, operations teams, and other stakeholders.
- Manage customer complaints, escalations, and service-related issues.
- Ensure timely pickup and delivery updates and follow up on pending shipments.
- Maintain accurate customer records, shipment details, and service reports.
- Prepare daily MIS reports and update shipment tracking systems.
- Ensure customer satisfaction through effective communication and timely issue resolution.




- Follow up with internal teams to ensure smooth end-to-end logistics operations.

Required Skills
- Good verbal and written communication skills.
- Basic knowledge of logistics, transportation, and shipment tracking.
- Proficiency in MS Excel and MS Office.
- Robust coordination, follow-up, and problem-solving skills.
- Ability to manage multiple customer requests and meet deadlines.

Candidate Requirements
- Experience: 1–3 years in customer service, logistics, transportation, or supply chain operations preferred.
- Education: Graduate in any discipline.
- Location Preference: Candidates residing in or near Chakan, Pune.

Working Conditions
- Work Location: Chakan, Pune.
- Working Schedule: 6 days a week.
- Employment Type: Full-time.

Interested candidates can share their updated resumes for consideration.

Mobile : (phone hidden)

Email: [email protected]

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Chakan)
🏢 20 Cube Logistics
📍 Chakan