Work Mode: Work from Office (6 Days a Week; Alternate Saturdays Off)
Mandatory Skills Customer Success / Client Success Account Management B2B SaaS Sales Technology Product Experience Client Onboarding and Training Product Adoption Upselling and Cross-selling Techno-functional Consulting We are looking for a Customer Success Associate with 2-3 years of experience to build and maintain long-term client relationships, improve customer satisfaction, and drive business growth.
Key Responsibilities
- Manage client relationships and drive product adoption.
- Onboard and train clients on the platform and resolve their queries.
- Improve customer retention and identify upselling and cross-selling opportunities.
- Collect client feedback and coordinate with internal teams for product improvements.
- Analyze client data to improve product utilization and customer outcomes.
- Coordinate with stakeholders to understand client needs and support business growth.
- Conduct periodic account health checks to prevent customer churn.
- Manage accounts, payments, and renewals.
- Keep clients informed about recent features and products.
- Encourage client advocacy through reviews, testimonials, case studies, and referrals.
📌 Customer Success Manager (Noida)
🏢 YO IT CONSULTING
📍 Noida
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