Company Description Arlox.io is a growth-focused partner for eCommerce brands, specializing in scaling sustainable apparel, activewear, lifestyle, custom clothing, official merch, high-end jewelry, premium footwear, and home décor businesses to $100K–$1M+ in monthly revenue. The team works closely with brand owners to build scalable Facebook and Instagram advertising campaigns that drive consistent, profitable month-on-month growth.

The company is client-obsessed, centering its efforts on delivering fast, predictable, and cost-efficient revenue results. With a proven process refined over the last three years, Arlox.io aims to help clients generate at least $1,000,000 in their first year, supported by strong case studies and client success stories.

Role Description The Customer Success Manager is a full-time, on-site role based in Gurugram. This role is responsible for managing relationships with eCommerce clients, ensuring they achieve their revenue goals and receive maximum value from Arlox.io’s advertising and growth services.

Day-to-day tasks include onboarding current clients, understanding their brand and objectives, coordinating with internal marketing and ads teams, and monitoring campaign performance to proactively identify opportunities and risks.

The Customer Success





Manager will communicate regularly with clients via calls, meetings, and reports, address questions or concerns, and align strategy updates with client expectations. The role also involves maintaining accurate account documentation, gathering client feedback, and contributing to process improvements that enhance client experience and retention.

Qualifications

- Strong client relationship management skills, including stakeholder communication, expectation setting, and conflict resolution.
- Experience working with eCommerce brands or digital agencies, with an understanding of online sales funnels and brand-building.
- Solid grasp of digital marketing concepts, particularly paid social campaigns on platforms like Facebook and Instagram.
- Analytical ability to interpret performance data, prepare clear reports, and translate insights into actionable recommendations.
- Excellent written and verbal communication skills in English, with the ability to present complex ideas in a simple, structured way.
- Proactive, ownership-driven mindset with strong organizational skills and attention to detail.
- Prior experience in Customer Success, Account Management, or Client Services (preferably 2–4 years) is highly beneficial.

📌 Customer Success Manager (Gurugram)
🏢 Arlox.io
📍 Gurugram