Company Description Voylla, founded in 2013, is India’s largest fashion jewelry destination with a strong online presence and over 250 retail stores across the country. The brand is known for offering high-quality, finely crafted jewelry at accessible price points, drawing inspiration from traditional art and crafts to create contemporary designs. Voylla’s collections are versatile and designed to complement diverse styles, ensuring there is something for every customer and occasion.

The company is driven by a highly qualified team with global and national credentials and decades of combined experience in technology, retail, operations, and e-commerce. This blend of creative vision and professional expertise supports a dynamic, growth-oriented work workplace for team members.

Role Description The Customer Service Support Specialist is a full-time, on-site role based in Jaipur. This role involves handling customer inquiries via phone, email, and chat, resolving product and order-related issues, and providing accurate information about Voylla’s offerings and policies. The specialist is expected to ensure a positive customer experience by addressing concerns promptly, managing returns or exchanges, and escalating complex issues to the appropriate internal teams when needed.

Daily tasks include documenting interactions, maintaining updated customer records,



and following standard operating procedures to support consistent service quality. The role also contributes to ongoing improvement by sharing customer feedback with the team and participating in training sessions to stay current on products, processes, and service standards.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on delivering courteous and solution-oriented service.
- Candidates should possess excellent Interpersonal Skills and Phone Etiquette to communicate clearly, professionally, and empathetically with diverse customers.
- Candidates should possess basic Technical Support capabilities, including the ability to navigate CRM tools, e-commerce platforms, and standard office software.
- Candidates should possess effective problem-solving abilities, attention to detail, and time-management skills to handle multiple customer queries efficiently.
- Relevant experience in retail, e-commerce, or customer service environments is beneficial.
- A minimum of a high school diploma; a graduate degree in any discipline is preferred.
- Proficiency in English and Hindi, both spoken and written, is highly desirable.
- Ability to work on-site in Jaipur and be adaptable with shifts, weekends, and peak-season workloads.

📌 Customer Service Support Specialist (Jaipur)
🏢 Voylla
📍 Jaipur