We are seeking a motivated individual to join our IT Services team as a Customer Service and Sales Executive. This pivotal role is designed to bridge the gap between our technical solutions and client needs, ensuring high levels of satisfaction while driving revenue growth. The successful candidate will serve as the primary point of contact for inquiries, resolve client issues efficiently, and actively pursue new business opportunities through persuasive communication and strategic relationship building.
Responsibilities
- Deliver exceptional support to clients by addressing their inquiries and resolving concerns with a positive and solution-oriented mindset.
- Analyze customer challenges to propose effective solutions that align with their specific requirements.
- Utilize fundamental computer applications to manage client data, track interactions, and generate necessary reports.
- Collaborate seamlessly with internal teams to ensure smooth service delivery and foster a cooperative work environment.
- Engage in direct conversations with prospects to articulate product value,
handle objections, and secure sales agreements.
- Manage client relationships with professionalism, ensuring a high standard of service throughout the customer lifecycle.
- Apply foundational sales techniques to persuade potential clients and convert leads into successful transactions.
Requirements
Requirements:
- Possess a positive outlook and a genuine eagerness to acquire new knowledge and skills.
- Demonstrate strong analytical capabilities to identify problems and implement practical solutions.
- Have a working proficiency with standard computer software and digital tools.
- Exhibit the ability to work effectively within a group dynamic and build robust professional relationships.
- Communicate clearly and confidently in spoken interactions.
- Show competence in managing client expectations and handling service interactions professionally.
- Display a foundational understanding of sales principles and the ability to convince others effectively.
📌 Customer Service / Sales Executive (Andheri)
🏢 Vrinda International
📍 Andheri
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