About the Role

As a Customer Service Representative at BLR Logistiks, you will build and maintain strong client relationships and make sure their needs are met. You will be the front-line contact, working closely with internal teams to solve issues, offer proactive solutions and keep improving our processes. This role is based at our Vashi office.

Key Responsibilities

- Communicate with clients in a proactive, prompt and professional manner, covering both customer service and administrative needs.
- Arrange bookings and handle specific service requests as per customer requirements.
- Process all documentation accurately and on time, as per client requirements.
- Ensure quotations are available, and review selling and buying rates to maximise GP.
- Document, investigate and resolve customer concerns in a timely manner.
- Maintain regular contact with customers, including visits, meetings and business reviews as required.
- Support the creation of SOPs and customer profiles (CP) and update the system.




- Close and review files to ensure internal processes are followed.
- Follow policies, procedures and standards, and ensure regulatory compliance.
- Pursue opportunities for continuous improvement.
- Take on other duties assigned by the company from time to time.

Who You Are

- Hold a university degree (B.Com in any specialisation).
- Have 3+ years of experience in the freight forwarding industry.
- Have excellent customer service experience and strong oral and written communication skills.
- Have working knowledge of Incoterms and ERP.
- Can follow defined procedures and standards while learning current tasks and processes.
- Are well organised, manage time well, and work confidently in a fast-paced environment with time-sensitive deadlines.
- Have advanced computer skills.

How to Apply Send your CV to [email protected]

📌 Customer Service Representative (Navi Mumbai)
🏢 BLR Logistiks (I
📍 Navi Mumbai