Company Description Tech Mahindra is a global provider of technology consulting and digital solutions, serving enterprises across multiple industries. With over 149,000 professionals in more than 90 countries and 1,100+ clients, the company delivers services spanning IT, consulting, business process services, engineering, networks, customer experience, AI and analytics, and cloud and infrastructure. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, recognizing its leadership in creating a climate- and nature-positive future.

As part of the Mahindra Group, founded in 1945, Tech Mahindra offers the stability of a long-established multinational combined with a focus on innovation and growth. Applicants can learn more about the company’s vision and services at www.techmahindra.com.

Role Description This is a full-time, in office Customer Service Executive role based in Goregaon.

The Customer Service

Executive will handle inbound and outbound customer interactions through phone, email, chat, or other channels, addressing inquiries, resolving issues, and providing accurate information about products and services. The role involves documenting interactions, updating customer records in relevant systems, and following established processes and escalation paths to ensure timely resolution.



The individual will collaborate with cross-functional teams to address complex cases, maintain service quality standards, and contribute feedback to improve customer experience. The position requires adherence to company policies, achievement of performance metrics, and participation in training to stay updated on offerings and procedures.

Qualifications

- Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach.
- Proficiency with basic computer applications and CRM or ticketing tools, along with the ability to learn new systems quickly.
- Ability to manage time effectively, multitask, and work accurately in a fast-paced, metrics-driven environment.
- Problem-solving and conflict-resolution skills, with the capacity to handle difficult situations calmly and constructively.
- Prior experience in a customer support, contact center, or service-oriented role is preferred but not mandatory.
- Minimum educational qualification of a high school diploma; a bachelor’s degree in any discipline is an advantage.
- Willingness to work in rotational shifts, including weekends or holidays if required by business needs.
- Commitment to inclusivity, teamwork, and continuous learning in a diverse workplace.

📌 Customer Service Executive (Goregaon)
🏢 Tech Mahindra
📍 Goregaon