Customer Service Executive – Chat Process

Company: The Artlogic , www.theartlogic.com

Shift: Rotational Shifts

About the Role The Artlogic is looking for a skilled Customer Service Executive for its Chat Support process. The ideal candidate must have excellent written communication skills, strong customer-handling abilities, and hands-on experience managing customer queries through chat and CRM/ticketing systems.

The candidate should be proactive, detail-oriented, and capable of handling multiple customer conversations while ensuring timely and accurate resolutions.

Key Responsibilities

- Handle customer queries through live chat, email, and CRM/ticketing systems.
- Provide clear, accurate, professional, and timely written responses.
- Manage multiple customer conversations simultaneously.
- Create, update, track, and close tickets in the CRM system.
- Understand customer concerns and provide appropriate solutions.
- Follow up on unresolved queries and pending customer requests.
- Coordinate with internal teams to resolve complex issues.
- Escalate cases when required and keep customers updated.
- Monitor open tickets and ensure timely resolution within defined SLAs.
- Maintain accurate customer records and communication history.
- Identify recurring issues and share feedback with the relevant teams.
- Meet customer service KPIs, response-time targets, and quality standards.
- Maintain customer confidentiality and follow company policies.

Required Skills & Qualifications
- Minimum 2 years of hands-on experience in customer support or chat support.
- Excellent written English communication and professional typing skills.




- Experience with CRM or ticketing systems.
- Ability to manage multiple chats and prioritize customer requests.
- Strong problem-solving and customer-handling skills.
- Good attention to detail and accurate data entry.
- Ability to handle complaints calmly and professionally.
- Strong follow-up, coordination, and time-management skills.
- Understanding of SLAs, KPIs, ticket management, and escalation processes.
- Comfortable working in rotational shifts from the office.

Preferred Candidate Profile
- Experience in a chat-based customer service environment.
- Ability to understand customer concerns and provide clear written solutions.
- A customer-focused approach with robust ownership and accountability.

How to Apply Interested candidates who meet the above requirements can apply with their updated resume.

Job Location: Address:5th floor, Balaji Tech Tower, F-126, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055

Employment Type: Full-Time/Contract , Shirt are Rotational

Work Arrangement: Work from Office only

Pay: ₹10,000.00 - ₹35,000.00 per month

Application Question(s)

- Briefly introduce yourself, highlighting your customer support experience, written communication skills, CRM knowledge, and key strengths.
- How many years of hands-on experience do you have in Customer Support or Chat Support?
- Are you comfortable handling multiple customer chats simultaneously?
- Are you comfortable working from the office in Mohali and in rotational shifts?

Education:
- Bachelor's (Required)

Language:
- English (Required)

Work Location: In person

📌 Customer Service Executive – Chat Support | Excellent Written Communication Skills | Mohali (Chandigarh)
🏢 Artlogic
📍 Chandigarh