Job Title: CRM Customer Relation Manager (only for female) PRNEEL Engineering is a energetic and growing automobile engineering company and manufacturing factory dedicated to delivering high-quality engineering solutions and components. We pride ourselves on precision, reliability, and building long-lasting relationships with our clients and industry partners.

Position Summary:

We are looking for a dedicated and results-driven CRM Customer Relation Manager to oversee our client relationship management processes and ensure seamless communication between our manufacturing facility and our clients. The ideal candidate will manage customer inquiries, streamline post-sales support, drive client retention, and utilize CRM tools to track and optimize our sales and service pipelines.

Key Responsibilities:

- Client Relationship Management: Serve as the primary point of contact for key accounts, addressing client inquiries, technical specifications discussions, and project updates in coordination with the engineering team.
- CRM System Administration: Maintain, update, and optimize the company's CRM database to accurately track leads, client interactions, sales pipelines, and order statuses.
- Order & Dispatch Tracking: Collaborate with the factory production and dispatch teams to keep clients informed about order timelines, delivery schedules, and product availability.
- Feedback & Quality Assurance:



Regularly follow up with clients post-delivery to gather feedback, address any service discrepancies, and ensure high satisfaction and retention rates.
- Cross-Functional Collaboration: Work closely with the sales, production, and technical teams to align client expectations with factory capabilities and resolve any escalation issues promptly.
- Reporting & Analytics: Generate regular reports on client acquisition metrics, retention rates, and CRM pipeline performance to help guide management decision-making.

Requirements & Qualifications:

- Experience: Minimum 2–4 years of experience in Customer Relationship Management, B2B account management, or sales operations—preferably within an engineering, manufacturing, or industrial sector.
- Education: Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- Technical Skills: Proficiency in modern CRM software (such as HubSpot, Salesforce, or Zoho), and strong command of MS Office / Google Workspace.
- Communication Skills: Exceptional written and verbal communication skills with strong negotiation and problem-solving abilities.
- Organizational Skills: Highly organized with the ability to manage multiple client accounts and factory coordination tasks simultaneously.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Waluj)
🏢 Praneel Engineering
📍 Waluj