Naturals is a leading salon brand focused on professional beauty, hair, grooming, and customer care services. We are looking for a proactive and customer-focused CRM Executive who can build solid client relationships, improve customer retention, increase repeat visits, and deliver an excellent customer experience.
Key CRM Responsibilities:
- Manage customer relationships and maintain customer records.
- Follow up with customers to encourage repeat bookings.
- Handle customer feedback and resolve complaints.
- Manage appointment reminders and WhatsApp communication.
- Promote salon offers and services.
- Improve customer retention and satisfaction.
Preferred Candidate Profile We are looking for someone who:
- Enjoys interacting with people and building long-term relationships.
- Is proactive about following up with customers rather than waiting for them to contact the salon.
- Can communicate confidently with customers from different backgrounds.
- Is organized, reliable, and comfortable maintaining customer records.
- Understands the importance of repeat business and customer satisfaction.
- Can work collaboratively with the salon team.
What We Offer
- Opportunity to work with the Naturals salon team.
- A qualified and customer-focused work environment.
- Training on salon services, customer handling, and CRM processes.
- Performance-based incentives.
- Opportunities to grow with the business.
How to Apply Interested candidates can apply through Indeed with their updated resume and details of their relevant customer service or CRM experience or Whatsapp us on (phone hidden) (whatsapp only).
Pay: ₹20,000.00 - ₹32,000.00 per month
Work Location: In person
📌 Customer Relationship Manager – Naturals Salon (Ramanattukara)
🏢 NATURALS UNISEX SALON
📍 Ramanattukara
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