Field Investigation & Client Support Executive

Company: Cognizance Detective Agency

Department: Investigation & Client Support

Job Type: Part Time and Freelance and Internship program

Location: As per company requirements, including field visits

Reports To: Investigation Manager / Operations Manager

1. Job Summary

Cognizance Detective Agency is looking for a responsible, observant, and dedicated Field Investigation & Client Support Executive to handle field investigations, collect and document relevant information, coordinate with clients, and provide regular case updates. The candidate will support investigation teams in matrimonial investigations, background verification, physical surveillance, and other lawful investigative assignments while maintaining strict confidentiality and professional standards.
1. Key Responsibilities

A. Field Investigation

- Conduct field visits to verify information relating to pre-matrimonial and post-matrimonial investigations.
- Perform lawful physical surveillance and observation as assigned by the investigation manager.
- Conduct background verification, address verification, employment verification, and other authorized field enquiries.
- Observe and document relevant activities, movements, and publicly observable information without trespassing or violating privacy laws.
- Collect legally permissible photographs, videos, statements, and other supporting information as authorized.
- Visit relevant locations and conduct discreet, professional enquiries within the approved scope of the assignment.
- Prepare accurate field investigation reports with dates, timings, observations, and supporting evidence.
- Coordinate with the investigation team to share field updates and report urgent developments.

B. Client Support & Coordination

- Communicate professionally with clients through phone calls, WhatsApp, email, and in-person meetings.
- Understand client concerns and collect the information required to initiate an investigation.
- Explain the investigation process, service scope, timelines, and reporting procedures.




- Provide regular progress updates to clients after obtaining the necessary internal approval.
- Respond to client queries, complaints, and follow-up requests in a timely manner.
- Coordinate with the operations team to ensure investigations progress according to the agreed schedule.
- Maintain professional relationships with clients and ensure a respectful, customer-focused service experience.
- Escalate sensitive matters, complaints, and urgent client concerns to the reporting manager.

C. Documentation & Reporting

- Maintain accurate case files, field notes, visit records, and client communication logs.
- Prepare daily activity reports and case progress summaries.
- Submit investigation findings within the assigned deadlines.
- Ensure all evidence and client information are handled securely and shared only with authorized persons.
- Maintain proper records of case assignments, field expenses, and investigation outcomes.

D. Operational Responsibilities

- Travel to assigned locations as required for investigation work.
- Coordinate with team members and supervisors to complete assignments efficiently.
- Follow company policies, investigation protocols, safety instructions, and applicable laws.
- Maintain confidentiality regarding clients, subjects, investigation methods, and case findings.
- Immediately report any safety concerns, operational difficulties, or suspected unlawful activity to the supervisor.

1. Required Skills & Qualifications

- Minimum qualification: 12th standard or any graduate; graduates preferred.
- Freshers may apply if they have good communication skills and a willingness to learn.
- Strong observation, communication, and interpersonal skills.
- Ability to prepare clear written reports and maintain accurate records.
- Basic computer knowledge, including MS Office, email,



and WhatsApp.
- Willingness to travel and work in the field as required.
- Ability to handle confidential information responsibly.
- Good problem-solving skills, patience, and attention to detail.
- Tamil and English communication skills preferred; knowledge of Kannada is an advantage for Karnataka assignments.

1. Preferred Candidate Profile

- Candidates with experience in fieldwork, customer support, security operations, verification services, sales, or investigation support will be preferred.
- Candidates must demonstrate honesty, discipline, reliability, and professional conduct.
- Must be comfortable interacting with different types of clients and handling sensitive situations calmly.
- Must be willing to work flexible hours when an assignment reasonably requires it, subject to applicable employment rules.

1. Performance Expectations

The employee will be evaluated based on:
- Accuracy and quality of field investigation reports.
- Timely completion of assigned cases.
- Quality of client communication and support.
- Compliance with confidentiality and legal requirements.
- Reliability of field observations and documentation.
- Team coordination, punctuality, and skilled conduct.
- Client satisfaction and adherence to company service standards.

1. Confidentiality & Professional Conduct

The employee must maintain strict confidentiality concerning all client details, case records, evidence, and investigation findings. Any information or evidence must be obtained and handled lawfully. Unauthorized access to private communications, phone records, financial accounts, or personal data is prohibited. The employee must not trespass, impersonate officials, threaten individuals, or engage in unlawful surveillance.
1. Employment Objective

The objective of this role is to ensure effective field investigation, accurate documentation, timely client support, and professional delivery of services while protecting client confidentiality and maintaining the reputation of Cognizance Detective Agency.

Work Location: In person

📌 Customer Relationship Executive (Chennai)
🏢 Cognizance Detective Agency
📍 Chennai