Customer Relations Executive

Position DetailsPosition: Customer Relations Executive

Company: Jewel Trendz Pvt. Ltd.

Location: Mumbai, Maharashtra

Work Model: In office

Employment Type: Full-Time

Department: Customer Relations & Client Services

Reporting To: Customer Relations Manager / Senior Management

Compensation: Fixed Salary (as per company policy)

About Jewel Trendz Pvt. Ltd.Jewel Trendz Pvt. Ltd. is a business consulting, management advisory and event organisation company operating in the Gems & Jewellery industry. The company creates business opportunities through exhibitions, trade shows, B2B networking platforms, memberships, branding, marketing and sales consultancy for jewellery manufacturers and retailers across India and international markets.

We are looking for a professional, well-organised and customer-focused Customer Relations Executive to manage client communication, maintain strong relationships, coordinate event-related requirements and ensure a smooth customer experience across our business verticals.

Key Responsibilities1. Customer Communication & Relationship Management

- Communicate professionally with jewellery manufacturers, retailers, exhibitors, sponsors and business partners.
- Handle incoming and outgoing calls, emails, WhatsApp messages and customer enquiries.
- Provide accurate information about upcoming exhibitions, event schedules, participation packages, memberships and company services.
- Maintain regular communication with existing clients and develop long-term professional relationships.
- Ensure timely responses to customer queries and follow-ups.
- Maintain a polite, professional and service-oriented approach in all interactions.

2. Exhibitor & Client Coordination

- Coordinate with exhibitors and clients participating in Jewel Trendz exhibitions and events.
- Share event information, participation details, registration procedures, schedules and relevant instructions.
- Collect and verify client information, company profiles, product categories, logos and other required documents.
- Follow up on pending registrations, documents, confirmations and client requirements.
- Coordinate with the sales and event operations teams to ensure smooth client onboarding.
- Maintain updated records of exhibitor participation and customer communication.

3. Exhibition & Event Support

- Support customer coordination for Jewel Trendz Gems & Jewellery Shows, Corporate Diamond Shows, Silver Shows, Lab-Grown Diamond Jewellery Shows and other assigned events.
- Assist exhibitors and visitors with registration, event information and participation-related queries.
- Coordinate customer requirements with the relevant internal departments before, during and after events.
- Share event updates, schedules, guidelines and reminders with registered participants.
- Support buyer and exhibitor coordination to facilitate a professional event experience.
- Assist with post-event feedback collection and customer follow-ups.

4. Customer Database & Documentation

- Maintain accurate and updated customer databases,



contact details and communication records.
- Update client information in the company's CRM, spreadsheets or designated reporting systems.
- Ensure proper documentation of registrations, participation confirmations and customer requests.
- Maintain records of customer interactions, complaints, feedback and resolutions.
- Protect confidential customer and business information.
- Ensure that customer records are accurate, organised and accessible to authorised team members.

5. Customer Queries & Complaint Resolution

- Handle routine customer questions, service requests and complaints professionally.
- Understand customer concerns and coordinate with the appropriate department for resolution.
- Track pending issues and follow up until an appropriate resolution is communicated.
- Escalate complex complaints, commercial disputes and sensitive matters to the reporting manager.
- Maintain records of complaints, actions taken and customer feedback.
- Identify recurring customer concerns and recommend service improvements.

6. Coordination with Sales & Marketing Teams

- Coordinate with sales teams regarding client enquiries, follow-ups, confirmations and participation status.
- Support marketing campaigns by communicating approved promotional information to customers.
- Follow up with prospective and existing clients on event invitations, registrations and participation details.
- Share qualified enquiries and customer requirements with the appropriate sales representative.
- Assist in maintaining customer engagement through calls, emails and WhatsApp communication.
- Ensure consistent and accurate communication across departments.

7. Customer Retention & Engagement

- Maintain relationships with existing exhibitors, retailers, manufacturers and business partners.
- Follow up with past participants regarding upcoming events and company initiatives.
- Collect feedback to understand customer satisfaction and service expectations.
- Encourage repeat participation and continued engagement with Jewel Trendz platforms.
- Identify opportunities for improved customer experience and share suggestions with management.

8. Reporting & Administrative Responsibilities

- Prepare daily or weekly customer communication and follow-up reports.
- Track enquiries, registrations, confirmations, pending documents and unresolved issues.
- Maintain customer service records and update the reporting manager on important matters.
- Ensure timely completion of assigned administrative and coordination tasks.
- Attend team meetings and follow company procedures, policies and reporting requirements.

Candidate ProfileWe are looking for a customer-oriented individual with strong communication skills,



a positive attitude and the ability to manage multiple client interactions efficiently. The ideal candidate should be comfortable speaking with business owners and industry professionals, maintaining accurate records, coordinating with internal teams and ensuring timely follow-up.

Essential Qualifications & Experience

- Bachelor's degree in any discipline preferred.
- 1–4 years of experience in customer relations, client servicing, customer support, hospitality or event coordination.
- Freshers with excellent communication skills and a professional attitude may also be considered.
- Strong verbal and written communication skills in English and Hindi.
- Knowledge of Marathi will be an advantage.
- Comfortable using telephone, email, WhatsApp Business, MS Excel and MS Office.
- Experience with CRM systems or customer databases is preferred.
- Good organisational, follow-up and time-management skills.
- Ability to handle customer concerns patiently and professionally.
- Strong attention to detail and willingness to learn.

Experience in exhibitions, events, hospitality, B2B services or the Gems & Jewellery industry will be an advantage. Required CompetenciesThe successful candidate should be:
- Customer-Focused: Committed to delivering a positive customer experience.
- Professional: Maintains appropriate communication and workplace conduct.
- Well-Organised: Manages customer records, schedules and follow-ups accurately.
- Responsive: Ensures timely communication and resolution tracking.
- Patient & Courteous: Handles customer concerns calmly and respectfully.
- Accountable: Takes ownership of assigned tasks and pending customer requests.
- Team-Oriented: Coordinates effectively with sales, marketing and event operations.
- Confidential: Handles customer data and company information responsibly.

Key Performance Indicators (KPIs)Performance will be evaluated based on:
1. Timeliness of responses to customer enquiries.
2. Accuracy and completeness of customer records.
3. Timely follow-up on pending registrations and customer requests.
4. Resolution and escalation of customer complaints.
5. Quality of exhibitor and client coordination.
6. Customer feedback and satisfaction.
7. Support for repeat participation and customer retention.
8. Accuracy and timeliness of daily and weekly reports.
9. Coordination effectiveness with internal departments.
10. Compliance with company policies and confidentiality requirements.

Why Join Jewel Trendz?
- Work with jewellery manufacturers, retailers, exhibitors and industry professionals.
- Gain experience in B2B exhibitions and business networking platforms.
- Develop professional customer service and relationship management skills.
- Work with a growing organisation in the Gems & Jewellery industry.
- Build opportunities for long-term career growth based on performance and contribution.
- We welcome enthusiastic professionals who enjoy working with people, building relationships and delivering excellent customer service to join the Jewel Trendz team.

📌 Customer Relations Executive ( Mumbai only )
🏢 Jewel Trendz
📍 Mumbai