Role & responsibilities

- Drive product quality and improve customer satisfaction metrics.
- Utilize NPS feedback to resolve issues and enhance service delivery.
- Provide operational analysis, reporting, and KPI tracking.
- Support system improvements, testing, training, and business process enhancements.
- Monitor system integrations and ensure data accuracy.
- Support and troubleshoot Salesforce Field Service Lightning (FSL) for field teams.
- Configure and maintain Salesforce automation (Flows, Workflows, Approval Processes, Process Builder).
- Design, build, and maintain reports and dashboards for business stakeholders.
- Perform data validation and ensure reporting accuracy.
- Collaborate with business users, IT teams, and leadership on enhancements and issue resolution.
- Provide technical support to operations, logistics, and field service teams.
- Must have experience handling US Voice Process/US customers with excellent verbal and written communication skills.

Preferred candidate profile

- Bachelors degree in finance, Accounting, Business Administration, or a related field.
- Excellent communication skills (verbal & written) and interpersonal skills.




- Strong analytical and problem-solving skills.
- A minimum of 5 years experience in the mobile, modular or construction industry in general building, remodeling, and supervision or any other related fields.
- Proficient with MS Office/Excel/Word/Outlook; experience with SAP is a plus.
- Experience in working in culturally diverse, operational/functional matrix organizations.
- Strong customer presentation and communications skills and experience.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; actively solicits feedback to improve performance.
- Experience in leading continuous improvement initiatives.
- Ability to manage multiple projects and assignments.
- Experience working in a role that has frequent contact between various departments, leaders, and field management.
- Ability to thrive in a highly dynamic, time-sensitive, team-oriented environment.

Position Details Notice Period: Immediate to 15 Days

Shift: 6:30 PM - 3:30 AM (US Shift)

Work Mode: 5 Days Work from Office

Benefits: Both-Side Cab Facility

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