Company: Bestinn Leisure

Department: Customer Relations / Guest Relations

Job Title: Customer Relations Executive (CRE)

Employment Type: Full-time

Location: Thrissur

Experience: Freshers / Experienced candidates

About Bestinn Leisure

Bestinn Leisure is a hospitality-focused company committed to providing memorable guest experiences through quality service, professional communication, and customer satisfaction. We are looking for a friendly, proactive, and customer-focused Customer Relations Executive to build strong customer relationships and ensure a seamless guest experience.

Job Summary The Customer Relations Executive will be responsible for interacting with guests and customers, addressing inquiries, handling feedback and complaints, coordinating with internal departments, and ensuring high levels of customer satisfaction throughout the customer journey.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Welcome and assist guests, ensuring a positive and professional experience.
- Provide accurate information about the company's services, facilities, packages, and offers.
- Handle customer complaints, concerns, and feedback professionally and promptly.
- Coordinate with sales, reservations, operations, and other departments to resolve customer issues.
- Maintain regular communication with customers and follow up to ensure their satisfaction.
- Build and maintain positive customer relationships to encourage repeat business and customer loyalty.
- Assist with reservations, bookings, inquiries, and service-related coordination, as required.
- Maintain customer records, feedback reports, and interaction details.
- Identify opportunities to improve service quality and enhance the overall customer experience.
- Support customer engagement initiatives, promotional activities,



and service improvement programs.
- Maintain professional standards and uphold the company's brand image.

Eligibility Criteria

- Bachelor's degree or diploma in Hospitality Management, Business Administration, Communication, or a related field is preferred.
- Freshers may apply; experience in hospitality, customer service, or guest relations is an advantage.
- Excellent verbal and written communication skills.
- Proficiency in Malayalam and English; knowledge of additional languages is an advantage.
- Basic computer knowledge and familiarity with MS Office, email, and digital communication tools.
- Robust interpersonal skills and a customer-oriented approach.
- Ability to handle multiple tasks and work effectively in a fast-paced environment.

Key Skills Required

- Customer service and guest relationship management
- Communication and interpersonal skills
- Complaint handling and conflict resolution
- Problem-solving and decision-making
- Coordination and follow-up
- Patience, empathy, and a positive attitude
- Time management and teamwork

Performance Expectations

- Maintain high levels of customer satisfaction.
- Respond to customer inquiries and concerns within the expected timeframe.
- Ensure timely resolution and follow-up of customer complaints.
- Build strong customer relationships and encourage repeat business.
- Maintain accurate customer records and service reports.

What We Offer

- Opportunity to build a career in the hospitality industry.
- Professional development and on-the-job training.
- A collaborative and customer-focused work environment.
- Opportunities to develop communication, coordination, and relationship management skills.

How to Apply Interested candidates can send their updated resume to [email protected]

Join Bestinn Leisure and help us create exceptional customer experiences through outstanding service and lasting relationships!

Work Location: In person

📌 Customer Relation Executive (CRE) (Thrissur)
🏢 Bestinn Leisure Hotels u0026 Resorts
📍 Thrissur