We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer relationships, handle client inquiries, and ensure customer satisfaction. Candidates with experience in a digital marketing or IT agency will be preferred.
Responsibilities
- Build and maintain strong relationships with clients and customers.
- Handle customer inquiries, follow-ups, and feedback.
- Coordinate with internal teams to ensure smooth service delivery.
- Maintain customer records and update CRM systems.
- Follow up with leads and existing clients regularly.
- Address customer concerns professionally and ensure timely resolution.
- Support client retention and improve customer satisfaction.
Requirements
- Minimum 6 months of relevant work experience.
- Experience working in a digital marketing or IT agency is preferred.
- Good communication and interpersonal skills.
- Strong follow-up, coordination, and problem-solving abilities.
- Basic knowledge of CRM tools and customer relationship management.
- Ability to manage multiple clients and tasks efficiently.
Job Type Full time
Interested candidates can apply with their updated resume.