Location: Kakkanad Full-time | Experience: 6 - months to 1 year
About the Role
Act as an advanced point of student engagement, handling escalated cases, ensuring issue resolution and providing enhanced motivational and academic support.
Responsibilities
- Handle cases escalated by Mentor Call Executives
- Understand each student's academic background and hurdles
- Ensure students are added to groups/app within 24 hours
- Coordinate with Research Assistants and Technical Support Team
- Track and update student issue/bug logs
- Collect detailed student reviews on course delivery and services
- Motivate students based on their personal and academic context
Requirements:
- Solid communication and persuasion skills
- Problem-solving mindset
- Knowledge of Competitive Cracker's products and services
- Ability to escalate issues with proper documentation
NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED
📌 CUSTOMER CARE SUPPORT (Kochi)
🏢 Competitive Cracker
📍 Kochi
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