We are looking for a customer-focused and professional Customer Care Executive to handle customer queries, complaints, and service requests through calls. The ideal candidate should have strong communication skills, a positive attitude, problem-solving abilities, and a commitment to delivering excellent customer experiences.

Key Responsibilities

- Handle inbound and outbound customer calls, chats, and emails professionally.

- Understand customer concerns through active listening and effective probing.

- Provide accurate information regarding bookings, payments, cancellations, refunds, rescheduling, and other service-related queries.

- Resolve customer complaints within defined timelines and follow company policies.

- Demonstrate empathy, apologize where appropriate, and provide positive assurance.

- Maintain professional communication, proper call flow, and accurate documentation.





- Escalate unresolved or critical issues to the Team Leader or concerned department.

- Achieve assigned KPIs, including productivity, quality, customer satisfaction, and attendance.

- Follow the defined SOPs, quality parameters, and data privacy guidelines.

- Identify opportunities to improve customer satisfaction and service quality.

Required Skills

- Good verbal and written communication skills.

- Strong listening, probing, and problem-solving abilities.

- Customer-centric approach with patience and empathy.

- Basic computer knowledge and familiarity with CRM or ticketing tools.

- Ability to manage multiple queries and work in a target-driven environment.

- Willingness to work in rotational shifts, if required.

Pay: ₹11,000.00 - ₹30,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Customer Care Executive / Team leader (Kota)
🏢 support shine services
📍 Kota