Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : Kubernetes

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components and applications. The role requires continuous collaboration with cross-functional teams to ensure the delivery of scalable and efficient software. The engineer actively participates in iterative development cycles, applying modern methodologies to meet evolving business requirements and improve overall system performance.

This position demands a proactive approach to problem-solving and innovation, contributing to the creation of robust and adaptable software products that align with organizational goals.

Roles &

- Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
- Mentor junior team members to support their professional growth and integration within the team.
- Coordinate with stakeholders to align software development activities with business objectives and priorities.

Skilled &
- Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Good To Have Skills: Experience with Kubernetes.




- Strong knowledge of software development life cycle and agile methodologies.
- Ability to design and implement scalable software components using modern frameworks.
- Experience in troubleshooting and resolving complex software issues.
- Familiarity with integration techniques and API development within enterprise environments.
- Experience: 6 to 9 years.
- Design and implementation of scalable HRSD solutions on the ServiceNow platform, ensuring alignment with business needs and compliance standards.
- Platform Team Collaboration: Collaborated with the platform team on upgrade-related activities managed by the HRSD team. Ensured alignment on platform-related changes impacting HRSD modules.
- Platform Enhancements: Implemented enhancements across modules such as Case Management, Lifecycle Events, Employee Center, and ACLs, contributing to improved employee experience and operational efficiency.
- Integrations: Designed and supported integrations with third-party systems using REST APIs to enable seamless data exchange and process automation.
- Governance &
- Best Practices: Established architectural standards and worked with the platform architecture team to review and approve solution designs, ensuring long-term maintainability and performance.
- Technical Guidance &
- Issue Resolution: Acted as the go-to person for team members facing technical blockers that couldn t be resolved through internal checks, providing direction and support to ensure timely resolution. Handling technical review for the complex story implementation done from the team (eg: ACL, integrations ).
- Support Activities: Deployment activities across INT and PROD environments. Incident handling and resolution. ServiceNow support for managing out-of-the-box (OOB) issues.

Additional Information
- The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Custom Software Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru