Job highlights

- Preferred to have experience on web application . QUALIFICATION: Diploma / Graduation / Post Graduation . PRIMARY FUNCTION: We are looking for an experienced and passionate Software Support and Web Application
- Gathering required information for deployment.
- EXPERIENCE: 5 years experience in Software Support and deployment
- LOCATION: Mumbai, Maharashtra
- POSITION TITLE: Software Support and Deployment
- EXPERIENCE: 2.5 years experience in Software Support and deployment Preferred to have experience on web application

- QUALIFICATION: Diploma / Graduation / Post Graduation

PRIMARY FUNCTION: We are looking for an experienced and passionate Software Support and Web Application

Deployment person to join our team!

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

- Deployment of SaaS based (Cloud) Web application for customer.
- Gathering required information for deployment.
- Coordination with customer for setting up portal.
- Setting up IIS (Internet Information Server) or Apache Tomcat Web server.
- Configuration of IIS or Apache Tomcat Web server.
- Setting up MS SQL DB for the customer portal.
- Providing technical support to teams within the organization, and to external clients.
- Assisting with systems integrations.
- Handling tickets raised by customer and ensuring the resolution.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.




- Managing coordination at a local and international level where required.
- Delivering regular and customized trainings to customer on Application.
- Preparing and sharing customer ticket reports and sharing with management on monthly basis.
- Create project in the system and update assigned tasks.
- Attend support review and Project review.
- Conduct demo of CRM software to customers.
- Ensure Deployment sign-off on time.
- Prepare deployment document and share with customer for future reference.

SKILLS:

- 2.5+ years of experience as a Software Support and deployment Personnel.
- Possessing specialist knowledge of operating systems, devices, applications and software.
- Knowledge on DNS, DHCP, E-mail configuration is needed.
- Knowledge on IIS (Internet Information Server), Apache tomcat web servers.
- Understanding of Web Server configuration and portal deployment.
- Knowledge on Windows Server operating system.
- Skills on MS SQL will be plus.
- Knowledge on Linux operating system will be advantage.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Exceptional verbal and written communication skills.
- Listening ability and patience.
- Critical thinking skills.
- Knowhow of CRM, ERP and Accounting will be value addition.
- Should be able to conduct software Demo to customers.
- Implementation of SaaS based CRM software.

📌 CRM Software Support and Deployment Professional (Mumbai)
🏢 Gryphon Hytech Services
📍 Mumbai