- Manage customer databases and maintain accurate records in CRM software.
- Handle customer inquiries, complaints, and service requests through calls, emails, and other communication channels.
- Follow up with customers regarding inquiries, orders, payments, and pending issues.
- Coordinate with the Sales, Marketing, and Operations teams to ensure timely resolution of customer concerns.
- Track customer interactions, leads, feedback, and follow-up activities.
- Prepare daily, weekly, and monthly reports on customer interactions and CRM activities.
- Ensure timely communication with customers and maintain strong customer relationships.
- Monitor customer satisfaction and support customer retention initiatives.
- Update customer information and maintain proper documentation.

Required Skills
- Excellent verbal and written communication skills.




- Good interpersonal and customer-handling abilities.
- Knowledge of CRM software and MS Excel.
- Solid coordination, follow-up, and problem-solving skills.
- Ability to manage multiple tasks and maintain accurate records.
- Customer-oriented approach with attention to detail.

Preferred Candidate Profile
- Graduate in any discipline.
- 1–3 years of experience in CRM, customer service, sales coordination, or a similar role.

How to Apply Interested candidates can share their updated resumes at [email protected].

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience

- CRM: 1 year (Required)

Work Location: In person

📌 CRM Executive (Waluj)
🏢 The Job Factory
📍 Waluj