To manage customer relationships throughout the project lifecycle, ensure timely communication and resolution of customer queries, coordinate with internal teams for project updates and handovers, and maintain high levels of customer satisfaction in the civil construction and real estate industry.
1. Key Responsibilities
A.
Customer Relationship
Management
- Serve as the primary point of contact for customers, clients, tenants, investors, and other stakeholders.
- Build and maintain solid, long-term customer relationships.
- Respond to customer enquiries, complaints, feedback, and service requests promptly.
- Maintain regular communication with customers regarding project progress, milestones, and completion schedules.
- Ensure professional and timely resolution of customer concerns.
B.
Project
Coordination
- Coordinate with project management, engineering, civil, MEP, contracts, legal, finance, and facility management teams.
- Obtain project updates from site teams and communicate relevant information to customers.
- Monitor project milestones, commitments, and customer deliverables.
- Coordinate site visits, inspections, client meetings, and project progress reviews.
- Follow up on pending works, snag-list items, rectifications, and customer requirements.
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📌 CRM, female, Chengalpattu, Construction Industry, Immediate Joiner
🏢 Avigna Properties
📍 Chengalpattu