We’re Hiring! | CRM & Customer Relationship Executive

Pure Jewels | Lab-Grown Diamond Jewellery

? Location: MIDC, Andheri E

? Experience: 3–7 Years

? Open Positions: 2

? Industry: Diamond & Jewellery

Love Building Relationships? Know How to Turn Enquiries into Sales? We Want You!

At Pure Jewels, we believe every customer deserves a personalized jewellery-buying experience. We are looking for confident, customer-focused, and tech-savvy CRM & Customer Relationship Executives who can manage customer enquiries, drive lead conversions, and build long-term relationships with our customers.

If you have experience in the diamond and jewellery industry, are comfortable handling outbound calls and negotiations, and know your way around CRM software and AI tools, this opportunity is for you!

Key Responsibilities

1. CRM & Lead Management — Primary Responsibility

- Manage customer enquiries and leads received through the Website, WhatsApp, Instagram, digital advertisements, and other channels.
- Maintain accurate customer records, lead status, interaction history, and follow-up schedules in CRM software.
- Ensure timely follow-ups with prospective customers and systematically track leads until conversion.
- Maintain a structured database of customer preferences, jewellery interests, budgets, and purchase history.
- Prepare regular reports on leads, follow-ups, sales conversions, and customer engagement.
- Identify opportunities to improve CRM processes, follow-up efficiency, and customer retention.

2. Outbound Calling & Sales Conversion

- Proactively call prospective customers to follow up on enquiries and generate sales.
- Understand customer requirements and recommend suitable lab-grown diamond jewellery based on their preferences and budgets.
- Confidently explain jewellery designs, diamond specifications, gold options, pricing, customization, and ongoing offers.
- Handle customer objections,



negotiate effectively, and guide customers towards purchase decisions.
- Re-engage inactive leads and follow up with customers who have shown interest but have not completed their purchases.
- Build trust through professional communication and personalized customer interactions.

3. Customer Relationship Management

- Deliver a smooth and personalized customer experience across calls and digital communication channels.
- Respond promptly to customer queries received through WhatsApp, Instagram, website, and telephone.
- Coordinate with internal teams to provide order updates and resolve customer concerns.
- Support post-sales communication, feedback collection, repeat purchases, and customer retention initiatives.

4. Digital Marketing Support

- Have a basic understanding of digital marketing and customer acquisition through Meta Ads, Google Ads and website enquiries.
- Track and manage leads generated through digital campaigns.
- Coordinate with the marketing team to ensure incoming leads are followed up on and handled efficiently.
- Assist with customer communication, promotional campaigns, and WhatsApp Business engagement.

5. AI Tools & Technology

- Have basic working knowledge of AI tools for drafting customer messages, personalizing follow-ups, and improving productivity.
- Be comfortable learning and using CRM automation, reporting tools, and AI-assisted workflows.
- Identify opportunities to streamline repetitive tasks and improve customer response times.

Skills & Qualifications

- 3–5 years of experience in CRM,



customer relationship management, sales coordination, or lead management.
- Prior experience in the diamond and jewellery industry is strongly preferred.
- Hands-on experience with CRM software and customer database management is essential.
- Strong outbound calling, negotiation, persuasion, and lead-conversion skills.
- Excellent verbal and written communication skills (Preferred Language – English, Hindi, Marathi, Gujrati).
- Basic understanding of digital marketing, WhatsApp Business, and social media platforms.
- Basic knowledge of AI tools, especially ChatGPT, and an eagerness to learn new technologies.
- Working knowledge of MS Excel, spreadsheets, and sales reporting.
- Highly organized, proactive, target-oriented, and customer-focused.

Who Should Apply?

We are looking for someone who is confident on calls, understands customer buying behaviour, follows up consistently, and takes ownership of every lead.

Female candidates only, with a strong preference for professionals who have worked with diamond jewellery brands, jewellery retailers, lab-grown diamond businesses, or jewellery e-commerce companies.

Why Join Pure Jewels?

- Work with a growing lab-grown diamond jewellery brand.
- Gain hands-on exposure to CRM, customer retention, and digital customer engagement.
- Work with contemporary tools, including AI-assisted workflows.
- Be part of a team focused on personalized service and customer satisfaction.

Ready to Join Pure Jewels?

Think you have what it takes to turn customer enquiries into lasting relationships and sales?

Send us your CV at [Insert Email Address] or apply directly through LinkedIn.

2 Positions Available | Join the Pure Jewels Team!

#Hiring #PureJewels #CRMExecutive #JewelleryJobs #DiamondIndustry #LabGrownDiamonds #CustomerRelationshipManagement #SalesJobs #CRMJobs

📌 CRM & Customer Relationship Executive (Mumbai)
🏢 Jewelstar group
📍 Mumbai