Provide independent QA oversight for the Contact Centre migration programme.
Review and challenge vendor test strategies, plans, schedules, and coverage.
Ensure appropriate testing is conducted across: Regression testing, Network configuration validation, Disaster recovery/backup validation, Call recording validation, Integration testing, Rollback and recovery testing and End-to-end business process validation
Assess risks, gaps, and quality concerns and provide recommendations to leadership.
Establish entry/exit quality gates and sign-off criteria.
Collaborate with client leadership, vendors, business users, and technical teams.
Provide assurance updates, status reports, and escalation management.
Facilitate defect triage and governance meetings.
- Test Management & Delivery
Define and baseline test packs and traceability matrices Monitor defect lifecycle and enforce Priority 1/Priority 2 zero-tolerance governance
Validate test evidence and completion reporting.
Ensure business sign-offs and test completion certification are achieved The 1. Preferred candidate will support and govern activities across: Image Build Validation, Technical Validation, Test Readiness Quality Gates, User Acceptance Testing, Defect Management, Exit Approval Governance and Programme Closure & Lessons Learned
Experience in insurance or financial services domain.
Familiarity with infrastructure migration assurance frameworks.
Knowledge of UAT governance and quality gates.
Focus Areas
Cisco Voice/Contact Centre Testing
Gamma Telephony Solutions
Cisco Webex Calling & Contact Centre
Microsoft Teams Calling
Calabrio WFM & QM
Enterprise Network Testing
Vodafone Connectivity & WAN Services
Infrastructure Migration & Cutover Testing
Non-Functional Testing (Performance/Resilience)
Multi-Vendor Test Leadership
📌 contact centre lead (Hyderabad)
🏢 People Prime Worldwide
📍 Hyderabad
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