Job Profile : Computer Lab Assistant

Job Summary:

The Computer Lab Assistant supports students and faculty by maintaining the operation of computer labs, ensuring hardware and software functionality, providing technical assistance, and facilitating a productive learning environment. The role requires basic IT knowledge, problem-solving skills, and the ability to communicate effectively with a diverse academic community.

Key Responsibilities:

- Monitor and maintain the cleanliness and organization of computer lab spaces.
- Ensure that all lab equipment is in working order before and after use.
- Open and close the lab according to the schedule.
- Assist students and faculty with login issues, software use, and basic troubleshooting.
- Provide first-level support for hardware, software, and network issues.
- Escalate unresolved technical problems to IT support.
- Ensure that installed software is up to date and licensed.
- Maintain user access permissions and manage printing services.
- Monitor antivirus and security protocols.
- Guide students in using lab equipment and educational software.
- Enforce acceptable use policies and provide technical orientation when needed.
- Assist in academic tasks such as printing, scanning, and document formatting.
- Maintain records of equipment usage and report any damages or losses.




- Keep an up-to-date inventory of hardware and software assets.
- Document recurring issues and support requests for future reference.

Qualifications:

- Bachelor’s/Master’s degree in information technology, Computer Science, or a related field.
- Experience:
- Minimum experience of 5 years in similar role or academic IT setting preferred.
- Familiarity with Windows/MacOS operating systems and common academic software (e.g., Microsoft Office, learning management systems, basic networking).

Skills:

- Strong interpersonal and communication skills.
- Problem-solving and analytical thinking.
- Ability to work independently and collaboratively.
- Attention to detail and good organizational skills.

Work Conditions:

- Flexible working hours, including evenings and weekends, as needed.
- Standing or sitting for extended periods.
- May require lifting or moving equipment (monitors, printers, etc.).

Preferred Attributes:

- Multilingual ability (English mandatory; French, Spanish, or other languages a plus).
- Understanding of international education environments.
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent (optional but advantageous).

How to Apply :

Interested and eligible candidates may send their updated CV/Resume to:

Email: [email protected]

Mobile: (phone hidden)

📌 Computer Lab Assistant (Patna)
🏢 International School of Management Patna
📍 Patna