Role Objective To support front Retail forces via Store operation excellence programs to ensure increasing stores productivity and profitability.

On a typical day you will drive the following

- To ensure the delivery of operational KPI, sales and profitability plan across stores and review KPI’s periodically. Effectively manage and review the P&L; of all the stores to optimize store profitability.
- Create and execute strategies on smooth and timely store roll outs, branding and advertisements. Optimize hiring of manpower in line with the business plans and store roll out.
- Ensure standardization and brand essence is maintained at all stores.
- To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.
- To identify underperforming stores and develop a business plan to address and manage issues effectively.
- Coaching the store manager and staff on performance improvement.

Work on individual store – improvement plan.





- Manage costs, overheads and all factors affecting the profitable performance of the business.
- Plan and implement retail store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction and appearance image.
- Liaise with external agencies (brand principals) and authorities as necessary (Training, Marketing & PR)
- Seek and continuously develop knowledge and information about competitor’s activity, tactics, offers and utilize the information to maximize business prospect.

Role: Retail Operations Manager, Industry Type: Retail, Department: Merchandising, Retail & eCommerce, Employment Type: Full Time, Permanent Role Category: Retail Store Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Retail OperationsStore Operations Retail Management

📌 Cluster Manager Mumbai and Kolkata
🏢 Nykaa
📍 Kolkata