1. Customer Interaction: Communicate with customers through calls, emails, and WhatsApp professionally.

2. Query Handling: Understand customer concerns and provide accurate information about company products and services.

3. Customer Support: Resolve customer queries and coordinate with relevant departments for pending issues.

4. Follow-ups: Regularly follow up with customers regarding inquiries, complaints, and service requirements.

5. Complaint Management: Handle complaints politely and ensure timely resolution.

6. Product Information: Explain product features, benefits, and usage to customers clearly.

7. Customer Relationship: Build positive relationships with customers to improve satisfaction and trust.

8. Record Maintenance: Maintain records of customer interactions, complaints,



feedback, and follow-ups.

9. Internal Coordination: Coordinate with Sales, Accounts, Operations, and other departments to address customer requirements.

10. Feedback and Reporting: Collect customer feedback, identify recurring issues, and submit regular reports to management.

11. Professional Communication: Maintain a polite, helpful, and skilled approach while representing the company.

12. Customer Satisfaction: Ensure timely responses, track unresolved concerns, and contribute to improving the overall customer experience.

📌 Client Relationship Executive (New Delhi)
🏢 Edubull.com
📍 New Delhi