WritingJob Description: Chat Support Executive / Blended Customer Support Executive

Company: Shining Stars Institution & Travels Pvt. Ltd.

Job Title: Chat Support Executive / Customer Support Executive

Job Locations: Noida, Gurugram, and Lucknow

Experience: 0–5 Years

Qualification: Undergraduate or Graduate

Industry: Recruitment, Staffing, Education & Professional Training

Department: Customer Support & Operations

Role Category: Non-Voice / Voice / Blended Process

Employment Type: As per company requirements

About Shining Stars Institution & Travels Pvt. Ltd.

Shining Stars Institution & Travels Pvt. Ltd. operates in recruitment, staffing, education, and qualified training. The company provides talent assessment, recruitment support, and industry-oriented training services.

Job Summary

Shining Stars Institution & Travels Pvt. Ltd. is hiring freshers and experienced candidates for Chat Support and Blended Customer Support processes in Noida, Gurugram, and Lucknow.

The selected candidates will handle customer inquiries through chat and other assigned communication channels, provide accurate information, resolve customer concerns, and maintain high standards of customer satisfaction. Candidates should have good communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently.

Key Responsibilities

- Handle customer queries through chat, email, voice, or other assigned support channels.
- Provide accurate information about products, services, and company processes.
- Resolve customer concerns professionally and efficiently.
- Maintain clear and accurate records of customer interactions and resolutions.




- Identify complex customer issues and escalate them to the appropriate department.
- Follow company policies, customer service guidelines, and quality standards.
- Communicate professionally and demonstrate empathy when handling difficult customer situations.
- Coordinate with internal teams to ensure timely resolution of customer queries.
- Maintain customer satisfaction and meet assigned performance targets.
- Manage time effectively while handling multiple customer interactions.
- Develop a good understanding of product information and process requirements.
- Contribute to improving customer service quality and operational efficiency.

Required Skills
- Good written and verbal communication skills.
- Strong customer-handling and interpersonal skills.
- Knowledge of chat support, email support, or customer service processes is an advantage.
- Valuable problem-solving and decision-making abilities.
- Ability to understand customer requirements and provide appropriate solutions.
- Strong time-management and multitasking skills.
- Basic computer knowledge and familiarity with customer support tools.
- Professional attitude, patience, and a willingness to learn.
- Ability to work independently and collaboratively with a team.

Eligibility Criteria




- Experience: 0–5 years.
- Qualification: Undergraduate or graduate; graduation is not mandatory.
- Freshers and experienced candidates are welcome to apply.
- Good communication and comprehension skills are essential.
- Candidates should be comfortable working in chat, non-voice, voice, or blended processes as assigned.
- Applicants should have a customer-focused approach and a willingness to learn new processes.

Preferred Candidate Profile Candidates with experience in chat support, email support, customer care, backend operations, BPO, or blended customer service processes will be preferred. Freshers with good communication skills, basic computer knowledge, and strong problem-solving abilities are encouraged to apply.

Job Locations

- Noida, Uttar Pradesh
- Gurugram, Haryana
- Lucknow, Uttar Pradesh

Work arrangements, shift timings, salary, and weekly offs will be as per company requirements and should be confirmed during recruitment.

Selection Process

- Resume screening.
- Communication skills assessment.
- HR screening interview.
- Customer-handling or process interview.
- Final HR discussion.

Key Skills Chat Support | Customer Support | Customer Service | BPO | Blended Process | Non-Voice Process | Voice Process | Email Support | Email Process | Chat Process | Backend Process | Customer Care | Customer Handling | Customer Query Resolution | Problem Solving | Communication Skills | Time Management | Product Knowledge | Escalation Management

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

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