Job Location- Gurgaon

Key Responsibilities

Centre Care and Operations

- Ensuring a warm and welcoming space for clients and families
- Managing the atmosphere of the waiting spaces to ensure an adult and child friendly safe space
- Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
- Maintaining and updating patient records, both physical and electronic.
- Handling billing, bookings, and payment collection and room roster
- Managing correspondence, including mail and emails.

Prioritising Client Care

- Providing information to patients and visitors about services, and policies.
- Assisting patients with registration, appointment scheduling, and payment processing.
- Assisting in ensuring centre safety and basic requirements of the clients are answered
- Serving as a liaison between clients, families, and the clinical team
- Assisting clients with arranging follow ups right after a session is complete.
- Communicate any client needs or concerns to the appropriate staff members
- Coordinating with other departments to ensure smooth patient flow and efficient operations.
- Maintaining the cleanliness and organisation of the front office and reception area.

General Support

- Managing office supplies, facility bills and ensure decorum and hygiene at the centre
- Assisting with special projects or tasks as assigned by the administration.




- Ensuring the confidentiality of patient information and adhering to HIPAA regulations.
- Ensuring an engaging space for clinicians and working with HR to support any activities for the team

Qualifications And Skills Required

- A bachelor's degree in a relevant field.
- Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial. 2+ years in the field, with prior experience in a hospital or in hospitality.
- High-quality organizational and administrative skills, with attention to detail and the ability to

manage multiple tasks simultaneously.
- Proven expertise in managing patient services and enhancing patient satisfaction.
- Ability to work in flexible hours.
- Ability to handle multiple tasks effectively and prioritize duties.
- Patience and empathy when dealing with client queries on calls or in-person
- Excellent organisational skills, with the ability to use Excel and scheduling software.
- Empathy and patience when working with children and families.
- Awareness and willingness to work in the Mental Health space.
- Ability to work collaboratively in a multidisciplinary team workplace.
- Proficiency in using electronic health records and other administrative software.
- Looking for candidates from Gurgaon who can communicate in English and Hindi

📌 Centre Care Associate (Gurugram)
🏢 Amaha
📍 Gurugram