Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience.
To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
Urban Companys India business is divided into three large verticals with several core categories within these verticals.
Roles and Responsibilities:
1.
Lead a mixed team of agents (fte and third party) handling the Social Media complaints.
2. Roster and shrinkage management for running ops smoothly.
3. Take ownership of high end escalations and deliver end to end resolution.
4. Maintain healthy operational metrics with excellent customer experience.
Requirements:
1. The candidate should have a valuable knack of ops management.
2. Sql knowledge is a plus, not mandatory though.
3. Should be very high in ownership.
4. Should have 2-3 years of experience in the relevant functions.