- Supervise and manage daily call centre operations.
- Lead, motivate, and guide the telecaller team.
- Monitor daily calls, team performance, and productivity.
- Ensure proper communication with customers and candidates.
- Handle customer queries, complaints, and escalations.
- Train current employees and improve team communication skills.
- Maintain daily reports and attendance records.
- Support the team in achieving daily and monthly targets.
- Coordinate with management and provide performance updates. Skills Required:
- Good communication and leadership skills.
- Basic computer knowledge.
- Team management and problem-solving skills.
- Ability to handle pressure and meet targets.
Experience: Freshers / Experienced (as per company requirements).