Job highlights

- Bachelor s degree in Business,Marketing,Communications,or a related field

- Additional certifications in digital marketing,customer experience,or CRM platforms are desirable.

- Experience. 3-5 years of experience in customer loyalty,CRM,or marketing roles,preferably within a large-scale consumer-focused organization

Job Summary

Customer Relationship Management (CRM) Systems: Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar tools) to track and analyze customer data and interactions.

Digital Marketing Tools: Familiarity with digital marketing and loyalty program software, including email automation platforms, mobile apps, and reward management systems.

Project Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.

Core Competencies: Customer-Centric Mindset: Solid focus on delivering superior customer experiences and fostering long-term loyalty.

Analytical Thinking: Ability to interpret data and customer feedback to drive decision-making and program enhancements.

Communication Skills: Excellent verbal and written communication skills, with the ability to influence stakeholders and collaborate effectively across departments. Problem-Solving: Strong problem-solving skills to identify challenges and develop effective

Skills & Competencies

- CRM Systems: Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar tools) to track and analyze customer data and interactions.

- Digital Marketing Tools: Familiarity with digital marketing and loyalty program software, including email automation platforms, mobile apps, and reward management systems.

- Project Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.





- Customer-Centric Mindset: Strong focus on delivering superior customer experiences and fostering long-term loyalty.

- Analytical Thinking: Ability to interpret data and customer feedback to drive decision-making and program enhancements.

- Communication Skills: Excellent verbal and written communication skills, with the ability to influence stakeholders and collaborate effectively across departments.

- Problem-Solving: Strong problem-solving skills to identify challenges and develop effective solutions.

- Attention to Detail: High attention to detail, ensuring accuracy in customer communications, reports, and program elements.

- Innovation & Creativity: Ability to think outside the box, bringing fresh ideas

Experience

3-5 years of experience in customer loyalty, CRM, or marketing roles, preferably within a large-scale consumer-focused organization. Proven track record in managing loyalty programs or customer engagement initiatives, with a demonstrated impact on customer retention and satisfaction.

Experience working with cross-functional teams to execute integrated campaigns and loyalty strategies. Knowledge of the energy sector or other customer-focused industries is a plus but not essential.

Education

Bachelor s degree in Business, Marketing, Communications, or a related field. A Master s degree in Business Administration (MBA) or Marketing is an advantage. Additional certifications in digital marketing, customer experience, or CRM platforms are desirable.

Roles and Responsibilities

- Loyalty Program Management: Oversee the day-to-day

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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