Hiring: Call Center Team Leader – Maruti Suzuki Dealership

Location: Angadippuram

We are hiring a Call Center Manager to lead our 30+ member call center team at our Maruti Suzuki dealership in Angadippuram.

Key Requirements:

- Bachelor’s Degree (Mandatory)/ MBA or B-Tech Preferred
- Computer proficient (Excel, CRM/DMS)
- Minimum 3+ years call center experience with proven team management skills (20+ staff)
- Automobile dealership experience preferred
- Robust leadership and communication skills in Malayalam & English

:-

- Lead, supervise and motivate a team of 30+ Call Center Executives
- Monitor daily call center performance, productivity and team targets
- Ensure proper follow-up of customer enquiries, leads and appointments




- Track team performance through CRM / DMS / MIS reports
- Conduct regular performance reviews and provide coaching to team members
- Coordinate with Service and other departments for effective lead conversion
- Ensure excellent customer communication and service standards

Candidates with experience in Maruti Suzuki / Automobile Dealership Service Call Center / Workshop Customer Follow-up / Service CRM will be given preference. Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Call Centre Team Leader-Automobile Dealership (Angadipuram)
🏢 KVR Autocars
📍 Angadipuram