We are looking for a Business Analyst who can bridge business requirements, data analytics, and AI-powered solutions. The role will support the design, implementation, testing, monitoring, and continuous improvement of AI-driven products and services, while collaborating with business stakeholders, clients, operations teams, and technology teams.

Key Responsibilities

- Gather and analyze business requirements, workflows and process improvements.

- Support the implementation and optimization of AI Agents and Generative AI solutions.

- Assist in prompt engineering, prompt testing, and AI response evaluation.

- Support preparation and validation of knowledge sources used for AI solutions.

- Conduct User Acceptance Testing (UAT) and document findings.

- Monitor AI solution performance and identify improvement opportunities.

- Assist in root-cause analysis, issue resolution, and continuous improvement initiatives.

- Collaborate with client and internal team to convert requirements into AI-solutions.

- Maintain project documentation, process flows, test scenarios, and reports.

AI & Generative AI Responsibilities

- Understand client business challenges and identify potential AI-driven solutions.

- Support AI Agent configuration, testing, and optimization.

- Evaluate AI responses for accuracy, relevance, and business value.

- Assist in Retrieval-Augmented Generation (RAG) validation and testing.

- Identify hallucinations, inconsistencies, and response-quality issues.

- Escalate risks, defects, and control failures to senior stakeholders.

Required SkillsBusiness Analysis & Data

- Business requirements gathering and documentation.

- Process mapping and workflow analysis.

- Advanced Microsoft Excel.

- Basic to intermediate SQL knowledge.

- Data analysis and reporting skills.

- Strong analytical and problem-solving capabilities.

AI & Generative AI





- Understanding of Large Language Models (LLMs) and Generative AI.

- Knowledge of prompt engineering concepts.

- Understanding of token and context management.

- Knowledge of system prompts versus user prompts.

- Understanding of structured outputs and tool/function calling concepts.

- Awareness of confidence, uncertainty, and hallucination concepts.

Retrieval-Augmented Generation (RAG)

- Understanding of RAG fundamentals.

- Knowledge of source validation and authoritative data sources.

- Understanding of retrieval testing and grounded-answer evaluation.

- Awareness of source freshness and information accuracy concepts.

AI Governance & Risk Awareness

- Understanding of prompt injection fundamentals.

- Awareness of data leakage risks.

- Knowledge of secure human-handoff practices.

- Understanding of AI autonomy boundaries.

- Familiarity with escalation criteria and change documentation.

- Awareness of AI disclosure and governance principles.

Preferred Skills

- Exposure to Python, Power Automate, or automation tools.

- Understanding of APIs, JSON, and webhook integrations.

- Exposure to OpenAI, Azure AI, Microsoft Copilot, or similar AI platforms.

- Familiarity with chatbot development or AI projects.

- Knowledge of LangChain, LangGraph, vector databases, or related AI technologies.

Qualifications

- Graduation in Business, Engineering, Computer Science, IT or a related field.

- 0-2 years of exp in Business Analysis, Analytics, Automation, AI or related domain.

- Fresher graduate with relevant AI, chatbot, automation, or GenAI project experience are encouraged to apply.

- Candidates should be able to demonstrate practical exposure through internships, academic projects, prototypes, prompt-engineering exercises, chatbots, or automation initiatives.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Health insurance

- Leave encashment

- Paid time off

- Provident Fund

Work Location: In person

📌 Business Analyst (Gurugram)
🏢 Worxpertise (Edge Business Solutions
📍 Gurugram