: Business Analyst, (Insurance Operation & Automation)

Company Overview: NextAmp Technologies Pvt. Ltd. is a digital modernization services company focused on transforming the insurance industry. We help insurance organizations redesign their workflows and build AI-powered, automated systems that improve efficiency and accuracy. Our solutions streamline key operational areas such as claims processing, underwriting, billing, and back-office operations.

Position: Business Analyst

Location: Remote (India)

Experience level: 3+ years

Job Overview:

We are seeking for someone who can support the assessment from India, working closely with the on-site senior analyst. You will drive documentation, data analysis, and process mapping, and help shape automation recommendations. Suited to a detail-oriented analyst who turns raw data and SME inputs into decision-ready artifacts under tight timelines.

Key Responsibility

- Catalogue manual Policy Services activities and categorize by operating channel and automation maturity.
- Validate operational metrics (AHT, volumes) and flag inconsistencies across data sources.
- Run a Lean-based evaluation of activities by volume, complexity, criticality, and business value.
- Identify opportunities to maintain, eliminate, redesign, or automate (Guidewire, RPA, AI).
- Assess operational controls, regulatory requirements, risk, and customer/agency experience
- Analyze operational metrics (AHT, volumes)



and identify gaps and inconsistencies.
- Build process maps and current state documentation.
- Support the Lean assessment by scoring activities on volume, complexity, criticality, and value.
- Research and document automation feasibility (Guidewire enhancements, RPA, AI).
- Help develop the roadmap and prepare deliverables, including the executive summary.
- Coordinate with the on-site analyst across US Eastern hours to keep work streams in sync.

Requirements:

- 3+ years as a Business Analyst supporting insurance or financial services operations (back-office preferred).
- Working knowledge of process analysis and Lean concepts.
- Strong data analysis (advanced Excel) and process-mapping skills (Visio, Lucidchart, or similar).
- Awareness of automation approaches (RPA, system enhancements, AI) and feasibility evaluation.
- Clear written and verbal English; able to work overlapping US Eastern hours.

Preferred Skills

- Guidewire or other P&C; core systems; Lean Six Sigma certification; RPA tool experience; prior offshore delivery for US engagements.

Benefits:

- Competitive salary and flexible work schedule
- Work from Home opportunity.
- Professional development opportunities and training.
- Team-oriented and inclusive work culture.
- Exciting projects in a rapidly growing industry

Working Hours: This is a remote position requiring flexibility to work (4:00pm – 1:00am IST).

📌 Business Analyst (India)
🏢 NextAmp
📍 India