To maintain operational excellence across 40+ branch locations. You will be responsible for the "on-time, every-time" movement of cargo, managing the delicate balance between high service levels and low operational costs. This role requires a leader who is as comfortable analyzing a KPI dashboard as they are standing on a loading dock at midnight.
Key Responsibilities
- Network & Branch Coordination
Manage operations across multiple branches to ensure seamless cargo handovers.
Conduct regular branch visits (approx. 40-50% travel) to audit physical processes and mentor branch staff.
Act as the bridge between the MDs office and branch-level execution.
- Delivery & Route Optimization
Ensure 100% adherence to route schedules and delivery timelines (TAT - Turnaround Time).
Identify bottlenecks in current routes and propose cost-effective alternatives.
Manage end-to-end "First Mile to Last Mile" flow to minimize idle time.
- Performance Management (KRA/KPI)
Own and report on branch-level metrics: Vehicle Utilization, Loading Efficiency, On-Time Delivery (OTD), and Damage/Shortage ratios.
Implement corrective actions when a branch falls below the established performance baseline.