Automation Lead – SRE Governance We are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service capabilities.

Key Responsibilities • Lead the identification, prioritization, and implementation of SRE/IT support automation opportunities.

- Implement AI-assisted capabilities such as ticket classification, incident summarization, routing recommendations, ticket quality checks, and knowledge article recommendations.
- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.
- Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service solutions.
- Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles, and recommendations.
- Automate SRE governance reporting, dashboards, and operational metrics.
- Establish automation standards, governance, human-in-the-loop controls, and measurable benefits such as reduced MTTR, ticket deflection, reduced alert noise,



and lower operational toil.

Desired

Experience • 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.

- Solid hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.
- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.
- Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.
- Proven ability to take automation initiatives from ideation and PoC through implementation and measurable business/operational outcomes.
- Strong stakeholder management and communication skills, with the ability to work across SRE, engineering, service management, and business teams.

Location: Bengaluru (only) Experience: 8+ years Role: Automation Lead – SRE Governance

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