• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
- Ensuring customer satisfaction
- Generating service and spares income
General Success Behaviours:
- Accountability: Takes ownership of tasks and responsibilities.
- Collaboration & Teamwork: Works effectively with others across teams and departments.
- Communication: Communicates clearly, effectively and professionally.
- Customer & Stakeholder Focus: Understands the internal and external customer needs.
- Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values.
- Results Orientation: Works proactively, manages time to meet deadlines and priorities.
- Professionalism: Upholds qualified standards and represents the organisation positively.
- Organizational Awareness:
Keeps updated on the organization’s goals and industry trends.
Any specific skills/knowledge required for this position:
- He should have past experience on analytical & lab products/instruments & customers who are using such instruments.
- Commercial terms like AMC/CMC, extended warranty / warranty contracts should be known to him.
- He should be aware of various payment follow ups and payment terms and processes.
- He should have basic knowledge of pc hardware and related components
- He should have basic knowledge of pc software and OS
- He should be able to check voltages, AC/DC. He should be able to identify use of UPS, stabilizers etc.