Topics trigger phrases instructions knowledge sources and generative orchestration
Tools actions agent flows and Power Automate integration
Publishing agents to Teams Microsoft 365 Copilot Microsoft D365 or other supported channels
Debugging and testing Copilot Studio conversations
Dynamics 365 Applications
Understanding of D365 technical architecture including navigation modules D365 data models entitiestables security model and dataverse architecture security model
Exposing D365 data to Copilot Studio agents
Understanding with one or more Dynamics 365 appsprocesses oDynamics 365 Sales oDynamics 365 Customer Service oDynamics 365 Contact Center oDynamics 365 Field Service oDynamics 365 Customer Insights oDynamics 365 Finance Supply Chain nice to have
Power Platform
Power Automate cloud flows
Dataverse
Power Apps modeldriven apps preferred
Custom connectors
Environment variables
Connection references
Power Platform solution exportimport
DLP policy awareness
Integration API Skills
REST API integration
Delegated vs application permissions in Microsoft Graph API
Integrate Copilot with D365 applications
Preferred Skills Valuable to Have
Dynamics 365 Finance Operations or Customer Service Contact Center implementation experience
Omnichannel IVR chat or voice agent experience
Knowledge of Dataverse security roles and business units
Experience with Azure Functions or Azure API Management
Azure AI Search Azure AI Foundry exposure
Application Insights for telemetry and diagnostics
Mandatory Skills : Power Platform - Power Apps/Power Automate/Power Pages