Title: Operational Excellence Associate Director

Location : Hyderabad , Gurgaon & Noida

Experience : 12+ years

Primary Responsibilities:

- Drive Six Sigma quality culture in the organization
- Lead and oversees work performed by a team of Six Sigma practitioners & project managers in aligned span
- Tracks and ensures that process improvement goals in aligned span are met and relevant initiatives are launched to support attainment of critical business objectives
- Leads functional or segment teams or projects
- Frontlines and collaborates well with leaders and with Stateside business partners
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

- Bachelor’s Degree in any discipline
- 10+ years of extensive work experience in Six Sigma and CI projects, 12+ years total work experience
- 3+ years of leadership - people management experience
- Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intelligence, etc.)
- Experience solving major project or customer issues
- Extensive experience in working with stakeholders across leadership levels
- Demonstrated experience in change management
- Demonstrated excellent communication & presentation skills

Preferred Qualifications:





- Six Sigma Black Belt or Master Black Belt certification from a recognized certification body or previous organization
- Project Management certification / Master’s of Business Administration
- Knowledge of Lean Six Sigma
- Knowledge of project management
- Knowledge of design thinking
- Exposure to a US Healthcare account in previous role or organization
- Demonstrated ability to clearly describe the way they approach aligning their team including shared goals, team building and more
- Demonstrated ability to network within their team, department, organization, industry and community
- Demonstrated ability to advocate with senior leaders for change or for a current idea
- Demonstrated ability to highlight the possibilities that exist, while acknowleding difficulties will exist when deciding
- Demonstrated ability to seek to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
- Demonstrated ability to help the team learn from mistakes and errors, rarely repeating any
- Proven to be an active coach to their teams and routinely provides performance and development feedback
- Proven ability to support the team to come up with new and better ways to do work, solve problems or meet stakeholders and customers needs
- Proven ability to provide the team with guidance about what is expected, as well as a common starting point for shared work
- Proven ability to make decisions that yield productive or positive outcomes most of the time

📌 Associate Director Operational Excellence (Hyderabad)
🏢 Optum India
📍 Hyderabad