Proposed designation: Associate Director

- Role type: Supervisory
- Reporting to: Director
- Geo to be supported : Corporate

Roles &

responsibilities The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.

Operational Execution & Governance:

- Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting)
- Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation
- Institutionalize execution discipline through standardization, automation and reduced manual dependency

Performance Management & Insights:

- Drive performance management through structured KPIs, dashboards and leadership-ready insights
- Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time
- Identify trends, risks and improvement opportunities across operational processes

Stakeholder & Integration Management:

- Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies
- Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure
- Serve as an integration layer across operational teams, leadership forums and cross-functional partners

Quality, Risk & Control:





- Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk
- Strengthen governance routines and proactively flag execution risks arising from scale or complexity

Skills and Experience

- Experience in operations, business operations, business management, governance, or enterprise support roles
- Demonstrated end-to-end ownership across operational processes, performance reporting and business controls
- Proven ability to manage scale, complexity and change while maintaining execution discipline
- Strong written and verbal communication skills for senior-leadership engagement

Work experience

- The candidate must have c.12-15 years of relevant experience in a similar role

Preferred technical & functional skills
- Strong understanding of operations execution, governance and enterprise process design in complex environments

• Ability to translate business requirements into scalable execution models, controls and routines

• Experience across headcount, utilization, performance metrics, dashboards and insight generation

• Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations

- Comfort working across financial, people, compliance and operational data
- Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage

Key behavioral attributes/requirements

- Strong execution ownership mindset with comfort operating in ambiguity and scale
- Ability to balance strategic context with hands-on operational depth and end-to-end ownership
- High stakeholder maturity with the ability to manage complex, high-volume interactions
- Structured, outcome-driven problem solver with robust judgement
- Ability to guide and influence across teams without formal authority
- High standards of integrity, discretion and accountability

📌 Associate Director - Capability hub operations (Gurugram)
🏢 BIG4
📍 Gurugram