Hiring: caller Team Leader – Collections / caller Assistant Manager Department: Collections Salary: ₹25,000 – ₹34,000 per month Working Hours: 10:00 AM – 7:00 PM Working Days: Monday to Saturday Week Off: Sunday Job DescriptionWe are looking for an experienced and target-oriented Team Leader / Caller Assistant Manager to manage our collections calling team, drive collection performance, and ensure smooth daily operations.
Key Responsibilities Manage and supervise the collections calling team. Handle customer calls, escalations, and payment follow-ups. Allocate data and manage dialer operations. Prepare and maintain MIS reports and daily performance reports. Manage paid files and monitor collection targets. Track team productivity, performance, and attendance.
Use advanced Excel for data analysis and reporting.
Required
SkillsAdvanced MS Excel and MIS reporting. Knowledge of dialer operations and data allocation.
Experience in paid file management and team handling. Robust communication, leadership, and call-handling skills. Ability to achieve collection targets and manage team performance. BenefitsMonthly incentives based on performance. Combo off as per company policy. Lunch provided by the company. Interested candidates can apply with their updated resume.